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What’s Included In the Tour PrIce |
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| Inter-city Travel: |
By private motorcoach, trains and ferries (see itineraries).
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| Touring: | By deluxe air-conditioned motorcoaches with reclining seats and on-board facilities for maximum comfort. |
| Hotel Accommodation: | • Prices are per person and based on two persons sharing a two-bedded room with private bath and/or shower.
• Triple occupancy is based on three people sharing one room with two
beds; rollaway beds are not included in triple prices. Triple occupancy
may not be comfortable for three adults sharing.
• Quad occupancy is based on four people sharing one room with two beds; rollaway beds are not included in quad prices. Quad occupancy is strictly reserved for families travelling with young children and is not available to four adults sharing.
• Hotels listed in the itineraries are intended to be used on all departures; however, from time to time other hotels may have to be used for various reasons. Alternate hotels will be of a standard similar to those featured in the brochure.
• Every effort has been made to reserve two-bedded rooms; however, on some occasions rooms with one bed may be the only choice available. These rooms will be first allocated to couples; other rooms may feature a single bed and rollaway bed or sleeper sofa.
• Passengers who are members of Hotel Frequent Traveller programs are not entitled to earn points with any of the hotels featured on an Insight tour.
• Special room requests such as smoking/non-smoking, adjacent, connecting or lower-floor rooms must be requested at time of booking. These special room requests cannot be guaranteed and are based on availability at the time of
check-in.
• Many hotels in North America are now 100% smoke-free. This smoke-free policy includes all guest rooms, restaurants, lounges, meeting rooms, public spaces, and employee work areas. Smoking in a non-smoking room will result in a fine of up to $350 USD per room.
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| Tour Director: | Escorted tours are conducted in English only by a professional Tour Director. |
| Meals: |
• Full or Continental style breakfasts are served daily.
• Dinners and some lunches are included as detailed in the itineraries.
• On cruises, meals are only provided while on board.
• Any special meal requirements will be made on a request basis only.
• Insight cannot guarantee special meal requests nor will it assume any responsibility or liability if clients’ special meal requests are not fulfilled.
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| Airport Transfers: | • Included on a complimentary basis on the first and last day of your scheduled tour itinerary and therefore are not valid if you book pre or post tour accommodation. • Transfers are provided in exchange for a voucher and are non-transferable. • No refund will be given for unused transfers. |
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| Sightseeing: | • Excursions and entrance fees to places of interest visited as detailed on each itinerary with an English-speaking guide where necessary. |
| Tips/Gratuities: | • All tips/gratuities are included for services on tour provided by dining room waiters, chambermaids porters at hotels.
• All tips/gratuities to train personnel are included onboard the Rocky Mountaineer and VIA Rail’s The Canadian trains.
• Cruise & Tour combinations do not include tips/gratuities on-board cruise ships, these are the sole responsibility of the passenger.
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| Baggage & Porterage: |
• Due to limited coach capacity this single bag should have a weight not exceeding 30kg (66lbs) and dimensions not exceeding 77.5cm (30.5in) x 56cm (22in) x 32cm (12.5in). Charges of US$5/
CA$6.00 per travelling day will be levied in the event these limits are exceeded and our promise to transport you or your baggage as indicated may be invalidated.
• Airlines may restrict checked luggage allowance by weight - e.g. a max. of 50 lbs/23 kgs per person.
• Carryon/ hand luggage is restricted to one piece per person, not exceeding 12x11x6 in or 30x28x14 cm in order to fit under your coach seat or in the small overhead compartment. • Carry-on/hand luggage handling is the responsibility of each tour member and must be taken on
and off the motorcoach yourself each day of the tour.
• Please note that carry-ons with telescopic handles and wheels will not fit in the overhead compartments and therefore cannot be accepted as carry-on luggage for safety reasons. |
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What’s Not Included In the Tour PrIce |
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Airfares, air-related taxes and fees, passport and visa fees, insurances of all kinds, laundry, phone calls, beverages, meals not detailed in the itinerary, discretionary tips/gratuities to Tour Directors, motorcoach drivers and local city guides, tips/gratuities onboard cruise ships (aka Hotel Service Charge), items of a personal nature, excess baggage, optional excursions, etc. The tour price also does not cover costs and expenses such as the return to your home, if you leave the tour at your own volition, or due to illness, or as a consequence of official action by the government of any country visited.
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Cruise Fees & Taxes |
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• Your “Total Twin Share” Land Tour & Cruise price includes an amount covering Cruise Fees & Taxes.
• Cruise Fees or “Non-Discountable Amount” as referred to by the cruise line, is a mandatory fee levied by
the cruise line. That portion of the price is not subject to reduction in the event of a discount promotion or commissionable to travel agents.
• Cruise taxes, as used by the cruise line, refers to certain taxes, fees and charges imposed by U.S. and/or foreign governmental or quasi-governmental authorities, relating to any aspect of your cruise, including, but not restricted to, U.S. Customs fees, head taxes, inspection fees, immigration and naturalization fees, harbour maintenance fees and Internal Revenue Service fees. • Government Fees and Taxes are subject to change without notice and will apply irrespective of your booking’s payment status. Similarly, the cruise line reserves the right to impose or pass through fuel surcharges, security surcharges or similar incidental surcharges.
• No right of cancellation exists under either of these circumstances. These additional Cruise Fees & Taxes are listed in the date & price panel of each applicable tour itinerary.
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Payments & ReservatIons |
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• Your land reservation will be confirmed on receipt of a nonrefundable/ non-transferrable deposit of US$200 or US$350 per person, per tour, which must be within 7 days of booking (except on some departures where space is limited and your deposit may be required sooner. You will be advised at time of booking.) Your reservation will automatically be cancelled if the deposit is not received within the specified period.
• Full and final payment is due no later than 80 days (Tour & Cruise), 50 days (Tour & Rail), or 45 days (Tour Only), prior to departure* date.
• Payment in full is required at time of booking for reservations made less than 80 days (Tour & Cruise), 50 days (Tour & Rail), or 45 days (Tour Only).
• Insight reserves the right to cancel the reservation and apply cancellation charges should payments not be received within the above specified periods.
• Your agent shall, on the receipt of any monies, hold such monies for each and every person named in the booking until the booking is confirmed at which times those monies shall be remitted promptly by your agent to us. All such monies received by us will be deposited as required by law. We will be entitled to keep for each account any
interest earned on such monies. It is a condition of our confirmation of your booking and acceptance of your deposit in respect of your tour, that all monies paid by you to us through your agent, whether by way of deposit or otherwise in respect of your tour, may be disbursed by us as and when we see fit or in respect of the services to be provided or fees payable under the tour programme and the be a direction to disburse such monies as aforesaid.
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Booking Changes |
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• A fee of US$30 per person per tour will be charged for any revision or alteration made to a reservation after the booking is confirmed unless the change increases the value of the booking.
• A change of tour date or tour itinerary within 80 days (Tour & Cruise) 50 days (Tour & Rail)
or 45 days (Tour Only) prior to tour departure* will be treated as a cancellation, and normal cancellation fees will apply except when the change is to an earlier tour departure (of equivalent or greater value) in which case a US$30 per person per tour amendment fee will be charged.
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CancellatIons |
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1. If you cancel more than 80 days prior to a Tour & Cruise departure, or more than 50 days prior to a Tour & Rail departure, or more than 45 days prior to a Tour Only departure, a cancellation fee equal to your deposit paid will be charged, and this amount cannot be credited to any other booking.
2. Notice of cancellation must be made in writing either directly to us or through your Travel Agent.
3. The following scale of charges will apply, per person, when cancellation is notified.
 • Hotel accommodations (pre/post) which are cancelled within 14 days of the booked dates will incur a 100% cancellation charge. For cancellations outside of 14 days, the above Tour Only cancellation fees apply.
• These cancellation fees are in addition to any cancellation fees that may be levied by your Agent.
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Refunds & PenaltIes |
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| Illness or absenteeism: |
• In the event that you have to withdraw from a tour after it has begun for reasons such as illness, be sure to obtain a medical certificate to support any insurance claim you may make. We regret that we are not able to make refunds for absences from a tour, including but not limited to missed nights and
sightseeing.
• If a promotional airfare is broken or extended for any reason, an additional fare may be payable. |
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General InformatIon & Conditions |
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| Brochure validity: | Coach Tours are valid from 01 April 2010 to 31 March 2011 (unless shown otherwise) and supercedes any other brochure on the market. |
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| Tour Prices: |
• Are based on costs, charges, tariffs, rates, prices, taxes, levies and exchange rates as at 20th June 2009. Should these costs change a surcharge may be made on the price of your holiday.
• If the total tour price increases by more than 10% passengers will have the right to cancel within 7 days of notification of the surcharge without penalty.
• No surcharges in respect of cost or currency fluctuations will be made once payment for the deposit of your land tour is received. • This guarantee excludes fuel surcharges and does not apply to any ttaxes, charges or levies imposed by any government or its agencies.In exchange for these guarantees no refund will be made if costs are reduced.
• All prices are in U.S. dollars unless otherwise specified.
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| Tour Membership: |
1. Children under 5 years of age are ineligible. Children under 18 years of age must be accompanied by an adult.
2. Passengers with disabilities are welcome on Insight’s tours provided they are accompanied by a person capable of providing all assistance required, and do not require special assistance from Insight personnel. Insight reserves the right to refuse to carry anyone it feels cannot cope
with the requirements of coach tour travel or who may require services and facilities that Insight cannot guarantee will be available. Passengers agree that they will not hold the Insight group of companies liable for any decision by a third party service provider when this third party service provider refuses to carry them or to provide any facilities or accommodation to them or to provide any services to them.
3. Insight reserves the right to withdraw tour membership from anyone whose behaviour is deemed likely to affect the smooth operation of the tour, or adversely affect the enjoyment or safety of other passengers, and Insight shall be under no liability to any such person for refund, compensation, repatriation or any other matters arising.
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| Itinerary variations: |
• Insight constantly strives to improve tour itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels.
• At certain peak periods duplicate departures may operate, and sometimes in reverse order; hotels may also vary from those stated on the itinerary pages. • On tours that include cruises, the ship may be changed due to operational reasons.
• Departures in early and late season are potentially operated in cool weather conditions. As a result, slight itinerary variations may occur, and certain activities may not be available due to seasonality
or weather conditions.
• Availability of certain activities, such as Highlight Dinners, Premium Highlights or Personal Insights may also be limited due to itinerary variations. If your tour enjoyment may be diminished
by such limitations, please check with your Travel Agent before making your reservation.
• Note that hotel information is provided as a guide; information on facilities has been provided by the hotels concerned. While every effort has been made to ensure accuracy, facilities may change without notice.
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| Tour Cancellation: |
• Insight reserves the right to cancel or reschedule any tour departure in accordance with operating requirements or circumstances beyond our control. Should this occur, we will offer you an alternative arrangement. If there is a difference in cost this will be on your account.
• If you do not accept this alternative arrangement within 7 days, we may treat this contract as at an end. We will refund all monies and will then be under no further liability.
• Insight is not responsible for any costs for other travel arrangements affected due to our cancellations or rescheduling of any tour departure.
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ResponsIbility |
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Destination America Inc, referred to as the Operator, is the agent for Insight Travel Group Ltd, who have empowered the Operator on its behalf to undertake the following duties:
1. The Operator shall be responsible to the passenger for supplying the services and accommodations described in this brochure, except where such services cannot be supplied or the itinerary used is changed due to delays or other causes of whatever kind of nature beyond the control of the Operator. In such circumstances, the Operator will do its best to
supply comparable services, accommodation and itineraries and there shall be no refund in this connection.
2. This brochure represents the entire agreement between the passenger and the Operator.
3. In the absence of their own negligence, neither the Operator nor their agents or co-operating organisations shall be responsible for any cancellations, or for acts of any other service providers concerned, diversions or substitution of equipment or any act, variations, postponements, omission or default whatsoever by air carriers, land carriers, hoteliers or hotels, transportation companies, or any other persons providing any of the services and accommodations to passengers including any results thereof, such as changes in services, accommodations or facilities necessitated by same. Nor shall they be liable for any loss or damage to baggage or property, or for any damages or claims whatsoever arising from loss, negligence or delay from the act, error, omission default, or negligence of any person not their direct employee or under their exclusive control, including any act, error, omission default, or negligence of any country, government or governmental authority, officer or employee. All baggage and personal effects are at all times, and in all circumstances, at the risk of
the passenger. Baggage insurance is recommended. The carriers, hotels and other suppliers who provide services on tour are independent contractors; they are not agents, employees or servants of the Operator, or its associated companies. The Operator is not responsible for any criminal conduct by third parties.
4. Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. We rely on international convention which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded as having all benefit of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage and delay to passengers and luggage. Enrollment in and payment for a tour shall constitute agreement and acceptance by the passenger of the terms and conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company.
5. Insight Vacations (S) Pte Ltd. is only responsible for the services of reservations and ticketing. It does not accept any responsibility or liability for any of the acts, omissions, or defaults, whether negligent or otherwise, of its principal Insight Travel Group Ltd, or any of the companies of the Insight group of companies. All matters arising in relation to the services provided by Insight Vacations (S) Pte Ltd, but not in respect of other things, are subject to the law of Singapore.
6. Every effort is made to ensure brochure accuracy at the time of going to press; however Insight cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances.
7. All bookings made with any provider of any transport, facilities, meals, other goods or of any services are subject to terms and conditions imposed by them in relation to matters not covered particularly and expressly by our agreement with the above-mentioned Operator in the Insight group of companies. If you decide that you do not want to visit a country or part of a country you intended to visit because of any law, condition or requirement of any government or governmental authority, official, servant or agent, you are responsible for any costs, expenses, charges, fees, losses or damage incurred, as a consequence and any cancellation or amendment fees. None of the companies in the Insight group of companies, or any of their servants or agents, accept any responsibility or liability for your acts, omissions, defaults, conduct, state of health, condition or circumstances.
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TOUR COLLECTIONS |
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Greats Savings & Discounts |
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